• Bitly

Bitly

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Overview

Bitly has a rating of 2.7 stars from 15 reviews, indicating that most customers are generally dissatisfied with their purchases. Bitly ranks 9th among Url Shortener sites.

  • Service
    4
  • Value
    3
  • Returns
    2
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate Bitly?
Top Positive Review

“Bitly- Easy URLs Shortener”

QAMAR A.
9/27/21

I have started using Bitly to get short URLs for my articles, and reviews. It really helped me in shortening long URL into a simple form to post or send someone easily. Bitly has also been offering some other features, like link management and campaign management. Its free version is available, but for limited features. To get full features access, you have to get its premium version, which is a bit pricey. It was annoying me to send my colleagues long URLs, Bitly made things easy for me. It's a good experience to use this platform for professional purposes

Top Critical Review

“ZERO Customer Service and Would NOT refund”

MIKE M.
3/13/24

I purchased this tool to create and build short url's that I could manage internally, vs. other third parties doing it for me. After signing up, had to updgrade to get to the tools I wanted to try. After attempting to create custom urls, it was confusing...so i tried to contact customer support. Only auto-text / self-help style training. Their live chat is just a robot spitting out the same information. No live customer support. After getting frustrated, i deleted the account, and then messaged for a refund. Of course they don't offer it. I only signed up a couple days ago, and have not used the only link i attempted to create. This is HORRIBLE customer service. Don't try it unless you are 100% confident you can use it to your benefit. And DO NOT EXPECT Live Customer Service or a Refund. Whatever you buy, you buy.

Reviews (15)

Rating

Timeframe

Other

Thumbnail of user mikem4811
1 review
0 helpful votes
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March 13th, 2024

I purchased this tool to create and build short url's that I could manage internally, vs. other third parties doing it for me. After signing up, had to updgrade to get to the tools I wanted to try. After attempting to create custom urls, it was confusing...so i tried to contact customer support. Only auto-text / self-help style training. Their live chat is just a robot spitting out the same information. No live customer support. After getting frustrated, i deleted the account, and then messaged for a refund. Of course they don't offer it. I only signed up a couple days ago, and have not used the only link i attempted to create. This is HORRIBLE customer service. Don't try it unless you are 100% confident you can use it to your benefit. And DO NOT EXPECT Live Customer Service or a Refund. Whatever you buy, you buy.

Tip for consumers:
Terrible customer service, because there IS NO customer service. Only robots.

Products used:
only one service option

Service
Value
Returns
Quality
Thumbnail of user jasonl1646
2 reviews
7 helpful votes
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January 30th, 2023
Verified purchase

Bitly is the parent company of QR-Code-Generator.com, which receives abysmal reviews here on sitejabber. I'll let you read them at that page, but please know that Bitly should provide a moral compass to their subsidiary, as they obviously need some guidance about how to serve the consumer's best interest.

Thumbnail of user qamara5
6 reviews
19 helpful votes
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September 27th, 2021

I have started using Bitly to get short URLs for my articles, and reviews. It really helped me in shortening long URL into a simple form to post or send someone easily. Bitly has also been offering some other features, like link management and campaign management. Its free version is available, but for limited features. To get full features access, you have to get its premium version, which is a bit pricey. It was annoying me to send my colleagues long URLs, Bitly made things easy for me. It's a good experience to use this platform for professional purposes

Tip for consumers:
It's an amazing site to use, and get your URLs short within no time

Service
Value
Quality
Thumbnail of user louisj37
2 reviews
23 helpful votes
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August 22nd, 2019

Bitly used to be a highly functional free tool. All of a sudden it seems to be trying to turn itself into some sort of web metrics operation in an effort to monitize the service. Along with this comes a very confusing site redesign and stupid signup quiz. SAD.

Thumbnail of user jenniferc2802
1 review
1 helpful vote
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September 2nd, 2021

I'm very disappointed in your consistent efforts to try to sell my company product after asking you to not reach back out to us. We are NOT interested in your products. And for you to lie about income to provide for your wife and children and losing your job is SAD. Find a better sales pitch honesty is the best policy. I've asked your company to address this problem on multiple occasions. If you continue to send leads to my company I will report you to the Better Business burial. This is very unprofessional like and I hope you will address this with your salesreps.

Thumbnail of user peters850
1 review
1 helpful vote
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November 9th, 2019

See title;-). Received my 50 books:
1) with one free printed preview
2) fast
3) looking perfect!
4) wrapped up very carefully
5) and 2 extra copy's for free

Thumbnail of user cristinad77
57 reviews
73 helpful votes
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July 26th, 2021

I use bitly.com to shorten my URLs when needed. Very easy to use and free. They also offer paid plans. If you need added features like analytics, branded links, and integrations with APIs then you will need a paid plan. However, if you just need to shorten a URL then you won't need a plan.

Service
Quality
Thumbnail of user themirrorartist
2 reviews
0 helpful votes
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August 19th, 2023

Signed up for a free trail to use a qr code for a printed flier. Only 2 weeks later i find out i need to buy a 120$ annual plan to keep them active. Wasted a lot of money on these fliers.

Thumbnail of user sz1
7 reviews
33 helpful votes
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May 19th, 2010

I like bitly because the affiliate URLs I submit to the site become very short and more professional. I use Bitly all the time and will likely continue to use the service.

Thumbnail of user radeons
1 review
1 helpful vote
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October 14th, 2018

They will suspend your account if you don't sign up using a Google account. Be warned, very shady business. Stay away

Thumbnail of user belaido
3 reviews
2 helpful votes
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March 9th, 2020

Bitly est une platteform multi service est un service en ligne simple mais puissent qui permis de raccoursis les url et de partager facilement vos lien preferessur internet via plusieur cannoux elle est merveilleux ca exicte depuit longtemps facile a itulise
Se service est considere comme le plus grand racourcission d url

Thumbnail of user jayd12
27 reviews
18 helpful votes
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May 18th, 2012

This site is so easy and user friendly. It enables me to post links to twitter without having to fret over the 140 character limit.

Thumbnail of user walaam2
1 review
0 helpful votes
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March 7th, 2021

It's good and great. The order arrives quickly and they treat it well.The product is good, there is nothing bad

Thumbnail of user dinav8
1 review
1 helpful vote
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October 28th, 2019

I ordered my birthday invitations cards on the site of Printenbind.nl. Very skillfully helped by the staff members. The delivery arrived quickly.

Thumbnail of user elaineb58
1 review
1 helpful vote
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March 13th, 2017

Answers were given promptly and efficiently, awesome. Great help locating someone to review my resume, cover letter.

Service
Value
Shipping
Returns
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About the business

Get the most out of your social and online marketing efforts. Own, understand and activate your best audience through the power of the link with Bitly Enterprise.

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